FAQ Covid-19

We understand that the covid-19 virus creates an uncertain and ever-changing situation for all of us, and therefore you might have a lot of questions. We are ready to help you.


The situation surrounding covid-19 change by the hour, and we try to keep up. However this also means that we reserve the right to change the information on this page from time to time.


Our customer service is currently very busy, so we encourage you look on this page for information.


Last update 16.03.2020

Dear Guest,

As a result of covid-19 many countries have decided to close their borders, among others Denmark. Naturally, it affects you and your vacation in Denmark.


The rule of force majeure As you can’t complete your stay in Denmark because of force majeure (e.g. closed borders), we offer the following:
  • You can rebook your stay right away to a stay at a different time and in the same or a different house and get a discount of 5% or
  • if you can’t decide on a time for your next stay, you can get a voucher of the paid amount. Here you don’t get the discount.


    This only apply to guests who have booked a stay in Denmark and where the rule of force majeure counts (e.g. closed borders)


    How is the situation if:
    I have booked a stay in Denmark?
    The borders to Denmark are closed. Here the rule of force majeure applies.


    I have booked a stay in Germany?
    The borders to Germany are closed. Here the rule of force majeure applies.


    I have booked a stay in Norway?
    The borders to Norway are closed. Here the rule of force majeure applies.


    I have booked a stay in Sweden?
    The borders to Sweden aren’t closed yet. Here the rule of force majeure doesn’t apply.