“Message to the owners on 25-12-2023: Good evening, Two days ago the following was already sent to Jacqueline and unfortunately nothing has been heard from you. The linen was brought but cleaning was not done. To make our stay more pleasant, we took care of the cleaning ourselves. This took us 2.5 hours with 4 people. It looks a lot fresher now and the cobwebs are mostly gone. We did find dirty socks in a wardrobe and dirty glasses in the bathroom. That indicates how it was cleaned. The bottom of the toilet seat was also forgotten… The shower downstairs is currently flooded, this is an acute problem and we would like to see it resolved. We must be able to use it with our company. The message from the day before yesterday: Good evening. We would like to see at least 1 set of new bedding tomorrow because it is dirty and broken. (you have to pay 10.50 per set for this) I would also like someone to come and vacuum the downstairs bedroom and the kitchen is really dirty. Especially the heating and the extractor hood. There are still old cookies and crumbs everywhere in the cupboards and drawers and there is mold in the refrigerator, as well as the window frame in the dining room. Can something be done about this please? Unfortunately, this is not a pleasant stay. I would like to hear how this is resolved. Greetings Saskia We would like to hear as soon as possible what time someone will come for the shower and how you wish to deal with these inconveniences. Kind regards, Saskia Randewijk The customer finally cleaned the shower drain on December 26 and indicated that we must file a complaint with you for a refund. They could do nothing about this. They did not clean anything else. We emptied the overfull vacuum cleaner ourselves before we could use it, but the filter had never been cleaned. It is old and in need of maintenance, but that is quite acceptable, it just doesn't have to be dirty. We would like to receive a compensation for at least the 2.5 hours of cleaning with 4 people. There was also the discomfort of this situation”

“Nice and spacious, the dogs can run outside in the large garden. The house is a bit dated, a small downside is that the garden does not extend to the river. For the rest wonderfully quiet.”

“It really is a wonderful place to completely relax. You hardly hear anything in the area, apart from the birds and cows. We had a great time and so did the dogs!”

“Fantastic view with beautiful enclosed garden. Everything present.”

“Good and nice reception. Everything was well arranged and present. We enjoyed this house and surroundings. Very quiet location.Stan”

“Nice house in a great location! Had a nice weekend!”

“The cottage is a very nice house with enough entertainment for everyone! Very spacious living room, enough kitchenware, spacious bedrooms, beautiful view of the Ourthe and meadows and the house has a quiet location. You are sure to have a nice time! However, the house could use a good makeover; the shutters of the bedrooms have not been cleaned for a while, the curtains were half hung and especially the beds are due for renewal. The property certainly has potential but it needs better care.”

“We have had a good time here. The day of arrival was asked by the owner to call an hour in advance and to indicate the approximate time of arrival. We were an hour early but were allowed to come through to the house anyway. When we arrived we were kindly welcomed by the owner. We got a tour of the house + explanation about jacuzzi and sauna in Dutch. The house inside was equipped with every luxury! There was also a lot of stuff in the kitchen. There were many board games in Dutch. There was even a Christmas tree when we arrived with lights! Very cozy! The owner is ready to help you if you have a problem with something in the house. Exterior seems outdated but not a problem for us. Inside, it is very cosily furnished with beautiful and comfortable items. The only downside I can give is that the mattresses need to be renewed. We came for the rest and to enjoy each other, we certainly succeeded! The kids loved the jacuzzi! I would definitely want to come back!”

“We may have set our expectations too high. house was a bit disappointing. house is not well maintained. There is an urgent need for refresh and maintenance work. many light switches no longer work or no light fixture is connected to them. In the living room you can only illuminate with the two floor lamps, one of which was also broken. restored by myself and put another lamp in. with 2 roller shutters of the bedrooms, the roll-up system does not work, so the roller shutters had to remain open. 1 retractor also repaired by myself. when a house is suitable for 8 people, you can expect that there are enough glasses of all kinds for 8, drinking lemonade or wine from a tea glass is not that tasty. The lounge set outside has holes in the wicker and the cushions are just dirty and have mold stains. The cushions were simply wrapped in plastic foil on the floor of the garage upon arrival. The property certainly has potential but needs better care from the owner. The view of the Ourthe and meadows is very nice and the house has a quiet location.”

“This holiday home is rented as being ON the river Ourthe. After all, the Belvilla website literally says: 0 meters to the water! When booking the house, it is NOT clear at all that the garden of the holiday home is NOT adjacent to the Ourthe, but to a horse meadow that the owner of the horses / meadow does not allow you to pass (even if there are no horses there!) . The owner of the horse pasture went completely overboard while we did not do anything wrong, destroyed or whatever. There were no horses or other livestock. We just walked to the waterfront. We didn't leave a mess or damage nature. There were threats that power would be applied to the fence and that the police would be called. Really ridiculous! We were yelled at. A normal conversation was not even possible. Also our apologies (for what??!!) were not accepted. According to the owners of the horse pasture, this has happened several times, including with previous tenants of the holiday home. Incidentally, the boys from the scouting are allowed to swim through the meadow to the waterfront. Why measure with two standards...... We feel hugely cheated by Belvilla. On the Belvilla website there are pictures of a huge garden on the Ourthe and is therefore literally 0 meters to the river. One has "forgotten" to mention that you can only look at the Ourthe from the house! so not without a lot of hassle and threats come!Really very unfortunate.We were just looking forward to this holiday home because we want to swim with the dog and want to fish in the backyard of the holiday home.This is also the reason why we have such a high have paid the rental amount for this holiday.This now appears to be wasted money.The Belvilla guarantee that you can blindly rely on the house presentations is therefore not correct with this holiday.The contact person (Jacqueline) who handed us the key on arrival has noted that said that if g”

“Beautiful view and large garden. House quite spacious, good beds. House is in need of a makeover and is outdated. Cleanliness could be better.”

“Nice house in a quiet area. In and around the house you can enjoy all the facilities. Large garden with a fireplace. In short, a must. Too bad the mattresses of the bed were less good.”

“D”

“Top house, everything well arranged and tidy”

“Arrival was perfect, good contact with the home owner, throughout the holiday. We enjoyed beautiful surroundings. And the accommodation had many and sufficient facilities. Slightly outdated and maintenance is not a luxury, but nevertheless a fantastic stay.”

“It was a great place to have a holiday. Lots of space both in the house and around it. Beautiful nature and with the warm days we had, the jacuzzi was a godsend! Very friendly owners who were easily accessible. A place to come back to”

“Great house and beautiful surroundings. Everything neatly taken care of and the owners are very friendly and helpful. Everything is there, sauna, jacuzzi, air hockey, table football, barbecue and a beautiful view over the Ourthe and the meadows in the area. The surroundings are beautiful and you can have a great time. Mountain biking, hiking, kayaking, a visit to Durbuy or La Roche.”

“All the information you need to determine whether a house is suitable for your needs can be found on the website. The search function is very clear and easy to use,”

“Very nice house in a nice area. We really enjoyed the Jacuzzi and the view. In short, had a great weekend!”

“Beautiful house with every comfort”

“What a beautiful setting and what a space around the house. Fantastic”