“The house is very big and the equipment is great. All you need. It's a bit off the beaten path in a fairly quiet park, a few minutes' walk from the pool and tennis courts. The house was also very clean. The organization was very good, on the day of arrival we received the codes for the barrier and the key box at the house in good time. This email also announced an interim cleaning, which was not agreed in our contract with belvila. We should pay a total of 265 euros in cash for this intermediate cleaning. We declined as we felt it was overpriced and unnecessary and were then advised not to decline. After consultation with belvilla we were able to avert this cleaning. In the meantime, the description of the house states that an interim cleaning will be carried out, but the costs are concealed, which is not okay given the very high price.”

“We were right on arrival and then tried to let you know several times that we are not happy with quite a lot of things. We have booked 28 nights because our house is being renovated for not such a nice reason and we were ready for some rest, relaxation and fun. It started with us asking several times if we could check in earlier than the allowed check-in time of 4 p.m., after 4 attempts we got our answer, no. We arrived at the barrier at 5 p.m. we had not received a code for a barrier. It took quite a long time before we had someone from Belvilla on the phone and the right person could give us a code. We then arrive at the house and find a white bus parked at an angle with all doors open and the house also had all windows and doors open. We walked inside and shouted to find out who was inside and why. Upstairs we found a very young man who was busy with his phone and was shocked by us. problem tried to ask questions in Dutch and English, he didn't understand us, my husband installed speech on his tel translate and let him tell things and we asked questions. We found out, he cleans, house is too big for to arrange him alone, he needed less than an hour, etc. We were very disappointed! We think he did not start on time and did not have speed. We thought we would sit in the living room and wait until he is ready and at the same time call Belvilla Everything was soooo dirty, you stuck to the floor, it stank extremely of beer, stains everywhere, wet pillows, dirty oven, even mold in the fridge, freezer could not be closed due to extreme ice formation, dishwasher was full of dirty dishes, kitchen sink incl hob so dirty, curtains were half off in several places and are dirty, damp spots and rain comes in in the bedroom, not all beds were made and bedding stank, there is a lot of mold in the bathrooms, pits in the”

“NEVER seen such a horrible unkempt gang!!!”

“Arrival was not clear. No reception (to inquire about things), no code barrier, house difficult to find out which number. House, on the other hand, TOP. Inventory amply present, everything inside very spacious. Garden wonderfully large, rest guaranteed.”